FAQ

  • When can I move in?

    Move-in Day is August 13th. Times are on a “first come, first serve” basis.
  • What time is check-in on move-in day?

    We open at 8:00 AM on Move-In Day. In order to help the move-in process run smoothly, we request that you register online for a specific check-in time. We’ll send you a link to the registration form by the end of July.
  • Can I move in early?

    Unfortunately, we are not able to accommodate any early move-ins under any circumstances. We are required by law to treat every tenant equally, which means we have to abide by our move-in date of August 13th. No exceptions.
  • When will I receive my unit & bedroom assignment and/or roommate placement?

    We plan to send out this info by email in early July, but before the end of July at the latest. Along with this info we’ll also include move-in procedures and a link to register for move-in.
  • What do I need to move in?

    – A complete file. All paperwork must be complete and all fees/deposits (if applicable) must be paid.

    – Driver’s license or other photo ID.

    – First month’s rent. Only checks and money orders (no cash or credit cards) are accepted on move-in day.

  • Where should I park?

    Parking is first-come first-serve. Please be courteous. Parking can sometimes be tough with so many people moving-in the same day and bringing moving trucks & parents.
  • How long does it take to check in? How does check-in work?

    It varies depending on the time of day, but if you come prepared, you should be able to get your keys in 5 minutes to 30 minutes.

    1. Pick up your move-in folder

    2. Fill out any incomplete paperwork (if applicable)

    3. Complete pet registration (if applicable)

    4. Pay first month’s rent (check or money order only)

    5. Pick up your keys

  • If I can’t pay my security deposit before move-in day, can I still move in?

    No. If you owe a security deposit it must be paid in full before you move in.
  • When do I pay first month’s rent?

    You must pay your first month’s rent by August 1st. If you plan on moving in after the official move-in date, please make arrangements to have this paid by August 1st (i.e. mail a check to the clubhouse).Your rent will be due on the 1st, and the grace period extends until 5PM pm the 5th.
  • Why do I have to pay a full month’s rent if my move-in date is August 13th?

    Your lease is a “term lease,” which means there is a specific number of days in the lease – i.e. 349 days – and the total amount of rent due under the lease agreement is conveniently divided into 12 equal monthly installments.
  • I will not receive my financial aid by move-in day. Can I get an extension for the first month’s rent and still move in?

    No. You must make your first month’s rent payment by August 1st, regardless of your student loan/financial aid status.
  • What if I can’t move in on the official move-in date?

    You do not have to move in on move-in day, but make sure to register online so we will know when to expect you. Also, in order to avoid late fees, please make arrangements to have your first month’s rent paid no later than August 1st.
  • Do I need to inspect my unit when I move in?

    Yes. On the rare occasion that there are pre-existing damages, it is your responsibility to record them on the Unit Inspection Form within 48 hours of moving in. Failure to return your Unit Inspection Form by the deadline means you accept your unit “as is”. Note: The Unit Inspection Form is NOT a maintenance request. If you would like to request the items to be fixed, you will need to document the items on the Unit Inspection form and submit a maintenance request in order for them to be fixed.
  • What does accepting a unit “as is” mean?

    Accepting your unit “as is” means that you are assuming responsibility for that unit and its current condition. Any damages found at the end of your lease, even if they were already there, are your responsibility.
  • How do I get maintenance to fix something in my apartment?

    You can submit a maintenance request on the resident’s area of our website. We will always strive to handle maintenance issues ASAP, but the first few days will be handled in order of severity, so please be patient. Note: Your Unit Inspection Form is NOT a maintenance request.
  • What size are the beds?

    The beds are Full XL. It may be hard to find sheets this size, so we recommend Queen-size sheets.
  • What should I do about furniture I want removed?

    If you’re bringing your own furniture and won’t need some of the furniture that comes with the apartment, please fill out the furniture removal request.
  • How do I register my pet?

    You must register your pet the day you move in. This includes the following…

    – A non-refundable pet fee of $175

    – A picture of your pet

    – A completed & signed Pet Addendum. All roommates must sign the Pet Addendum.

  • What are the measurements of my apartment?

    Each unit may be slightly different than the next. Rather than give you the wrong information, we recommend you take measurements in your unit on move-in day.
  • When does the shuttle start running?

    The shuttle will begin running on the first day of classes at UA! A copy of the shuttle schedule is available under the Residents tab on our website, at the clubhouse, or on our Facebook page.
  • What are utility overages?

    The all-inclusive utility package is capped at $40. This means if your pro-rata share of the utility bills exceeds $40, then you will be billed for the difference, or overage. We’ll notify you of utility overages if & when they are billed.
  • When do I have to move-out?

    If you didn’t renew your lease, your lease expires on July 27th at 12:00 noon.
  • What happens if I can’t move out on move-out day?

    Remaining in the apartment after your lease term ends is called holding over and is not an option. Per your lease agreement, you will be charged $100 per day for holding over and are subject to legal ramifications.
  • How do I turn in my keys?

    Lock your bedroom door and front door, and then visit the front desk in the clubhouse to turn in your keys and complete the Move-Out Form. Be sure to return your door key & mailbox key as well as your resident wristband.
  • What do I do with my keys if I move out after office hours?

    After office hours, there will be “After-Hours” Move-Out Forms you can pick up on the reception desk at the clubhouse. You can fill out this Move-Out Form and return it with your keys & wristband in one of the rent drop-boxes which are located on the left side of each mailbox station.
  • Do I need to clear out all trash when I move out?

    Yes. Clear unit of all trash and personal items. If anything is left behind that did not come with the apartment, you may be charged at a rate of $25 per bag of trash.
  • Do I need to clean my unit when I move out?

    Yes, please do the following to properly clean your unit…

    – Vacuum/Sweep entire apartment

    – Thoroughly clean bathrooms (surfaces, floors, toilet, tub, etc.)

    – Dust furniture and ceiling fans

    – Clean out refrigerator & pantry

    – Deep clean kitchen appliances

    – Wipe down countertops & shelves

  • Should I try to re-paint?

    No. We use 7+ colors/finishes, and it is highly unlikely that your attempts to touch-up or repaint will meet Woodlands standards. You will be charged a flat-rate fee for painting and cleaning regardless, so there is nothing to gain by trying to re-paint on your own.
  • Can I be present during the final inspection?

    Unfortunately, no. You’ll need to be out of the apartment before final inspections begin.
  • Can you inspect my unit early?

    Unfortunately, we aren’t able to schedule any early move-out inspections. We will have an inspection & begin fixing some things prior to move-out, but this cannot be scheduled with the Woodlands for any particular date or time. A final inspection will be completed after you have moved out.
  • Where can I find a list of things to do before I move out to avoid excessive charges?

    Refer to Exhibit “B” in your lease agreement. Contact the office if you need a copy of your lease.
  • When am I no longer responsible for my lease?

    We will send you a final statement within 35 days of your lease expiration date. Once your final statement balance is paid in full, your lease will be terminated.
  • When will I receive my deposit refund (if applicable)?

    Deposit refunds, where applicable, will be sent with final statements within 35 days of your lease termination date, July 30th. Any final charges on your account will be deducted from your deposit prior to issuing your refund.
  • I paid a $200 deposit prior to move-in. Will that be refunded?

    No. Any $200 payment required before move-in would be a non-refundable application fee. Refundable security deposits are charged in the amount of one month’s rent.
  • Will I be charged for damages that my roommate caused?

    Damages found in your individual bedroom & bathroom will be billed to you. Damages in common areas (living room, kitchen, porch, etc.) will be equally divided between you and your roommate(s).
  • What if I am charged for damages caused by a roommates pet?

    If your roommate had a REGISTERED pet and you are charged for damages caused by the pet, contact us to let us know & we will look into resolving the issue. If your roommate’s pet was not registered, the charges will be equally divided among all roommates.
  • How do I pay my balance?

    To check your balance, you would login to your resident portal at woodlandsoftuscaloosa.residentportal.com
  • I moved out and paid my outstanding balance. Why am I still receiving emails reminding me to pay my rent?

    If you believe you have received a payment reminder in error, we strongly recommend that you call the property to confirm the status of your account. If the source of the notifications is woodlandsoftuscaloosa.residentportal.com, simply click the “Unsubscribe” link in the reminder email you receive.
  • How do I cancel my Auto Pay?

    Log-in to your Resident Portal account and click “Manage Auto Pay” to cancel your auto-pay. If you have questions call the property to confirm the status of your account.
  • What do I need to do in order to have my mail forwarded to me when I move out?

    Go to the woodlandsoftuscaloosa.residentportal.com and complete the steps to make sure that all of your mail will get forwarded to your new address. The Woodlands is not responsible for any lost mail, so it’s important to take care of this before you move out.